Shipping and Returns Policy
HOLIDAY SHIPPING NOTE:
Please note, in accordance with UPS and the US Postal Service’s holiday shipping guidelines, BreyerHorses.com does NOT guarantee delivery by Christmas for standard/ground shipping orders placed or shipping after December 10, 2014.
The Breyer Web Store currently ships to the U.S. and Canada. In addition, we offer international shipping when international destinations are selected with the "International" ship method. In certain cases, customer may be responsible for additional freight, duties, taxes, etc. as determined by their final shipping destination. These fees may be collected by the affected carrier.
Orders will be shipped via UPS in the Continental United States and Fed Ex International Mail Service and USPS for all other locations. Please provide a physical mailing address (no PO Boxes, please). Please allow 1-2 business days for order processing. Expedited shipping is available to the Continental United States only. Expedited orders will not ship to a PO Box. Please make sure to choose the correct shipping method when placing your order as errors in shipping selection will delay order processing.
Shipping rates are as follows:
Domestic Shipping (UPS)
|Order Value||Shipping Charge|
|Oversized items||Domestic shipping charge + $5.95 - $9.95
Expedited Shipping (Available to the continental U.S. Only) - Please note expedited shipping requires a shipping address, no PO, APO, FPO boxes.
|Overnight (+1 business day order processing)||Domestic shipping charge + $25|
|2-3 Day Express (+1 business day order processing)||Domestic shipping charge + $15|
Shipping to Canada
|Domestic shipping charge + $20|
NOTE: All international shipments, including shipments to Canada, may vary from quoted rate due to destination, package weight, etc. Consumer will be notified prior to shipping for acceptance of additional charge.
|Order Value||Shipping Charge|
|Oversized items||Additional Shipping Charges will Apply
To return products, you need to obtain a Return number from our customer service team. Items returned without a Return number will not be accepted. Please note, not all products are eligible for return.
To receive a Return number and initiate a return send an email to email@example.com with your contact information, order number and item number you wish to return.
You have 30 days to initiate a return for your merchandise. Returned items must be eligible for return, in their original packaging, and in new and unused condition. Refunds are limited to the price paid for merchandise only, not including shipping and handling fees, and will be credited to the pay method used.
Limited Edition Items:
Limited Edition product sales including the Premier Collection, Vintage Collectors Club and any other Limited Edition items (as determined by Breyer) are final and may not be returned. Products that arrive damaged in transit must be claimed with the appropriate shipping carrier.
Please contact us at firstname.lastname@example.org immediately if you have any freight damages so that we may assist you.