Virtual BreyerFest - more questions answered!

BreyerFest is NEXT weekend (are you as excited as we are?!), so we wanted to update our virtual guests with some important event information - and some exciting news about shipping!  

Please read this information carefully and note that all times noted for BreyerFest events are in Eastern (EDT) time.  Please be sure to make any adjustments for your timezone, especially if you're an international guest.

Where will I go to access BreyerFest?

• To access BreyerFest, head on over to BreyerHorses.com and log in to your account.
• Once you’re logged in, you’ll have access to all of Virtual BreyerFest Celtic Fling!
• As a reminder, physical tickets are NOT being mailed to guests.

Will I need to sit in front of my computer all weekend long to participate in BreyerFest?

• BreyerFest will be broadcasting a mix of live and pre-recorded content all BreyerFest weekend long, but a schedule of events will be released the week of BreyerFest, so participants can determine when to join us.
• Content will be released on a variety of platforms, including Facebook, Instagram, BreyerHorses.com, and others.

What time does BreyerFest open?  What are the hours?

• BreyerFest will unofficially “open” starting on Thursday evening, 5:30 pm EDT on July 9, 2020, when the Artisans’ Gallery page and the "Live Auction" test models go live.
• BreyerFest will officially “open” on Friday morning, 9 am EDT on July 10, 2020, when all BreyerFest pages will go live on BreyerHorses.com and special products will be available for purchase.
• In an effort to accommodate our international guests in various time zones across the globe, BreyerFest will not officially “close” in the evenings. The “live” portions of the day will be made available on-demand for anyone who missed them when they were originally broadcast.
• Guests will have access to content, shopping, and new inventory releases periodically throughout the weekend until 4 pm EDT on Sunday, July 12, 2020.

Will all my purchases be shipped together?

• All of your orders placed before 8:00 pm EDT on Sunday, July 12, 2020 will be consolidated by account (we cannot combine orders across multiple accounts). BreyerFest exclusive product (Special Runs, Store Specials and Limited Edition BreyerFest models) will be shipped separate from regular line product and swag so you get your models sooner! You may end up receiving multiple shipments.
• All orders placed by 8:00 pm EDT on Sunday, July 12, 2020 will receive the following shipping rates and will be included in the order consolidation. You may still receive more than one shipment. Your account will be updated with tracking numbers as available.
  • Domestic (contiguous 48 states) – FREE shipping
  • Canada, Alaska & Hawaii - $10 flat rate shipping
  • All other International - $25 flat rate shipping
  • Oversize item surcharges will still apply
• Shipping of all BreyerFest items will begin on July 13, 2020 and will be complete by July 25, 2020.
• Orders placed after 8:00 pm EDT on Sunday, July 12, 2020, may not be processed before July 25,2020 and will not be included in the order consolidation.
• We are pleased to inform our Canadian, Alaskan, Hawaiian, and other International guests that regardless of the number of times you check out, your purchases will be consolidated and you will ultimately only be charged for shipping ONE TIME.
  • Check out as many times as you need to – your shipping fees will be credited to you AFTER July 25, 2020 when shipping is complete and you will only be charged one shipping fee - $10 for Canada, Alaska, and Hawaii; and $25 for our other International guests.

What do I have access to?

• ALL ticket holders (Celebration/3-Day/Single-Day) have access to the following content:
  • Equine entertainment – videos provided by this year’s equestrian demo groups and guest horses that include interviews and performances
  • Seminars and Equus Film & Arts Festival Films
  • Saturday and Sunday Raffles, US and Canada residents only (Terms and Conditions apply).
  • Auction items 
  • The Artisans’ Gallery and Vendor Marketplace
  • The Breyer Store – regular run merchandise on BreyerHorses.com
  • Limited Edition models, including the Store Special and Fling! Shop Collections
  • The Diorama Contest Gallery page
  • Hands-on Hobby Demonstration videos
  • Celtic Fling entertainers video content
• 3-Day Ticket holders (Adult/Child/Celebration) have access to all of the above PLUS:
  • BreyerFest Workshops
  • Bonus content from our guest horses , the Kentucky Horse Park, and partners at Horse Country
  • The Celebration of Horses Show with Sylvia Zerbini
  • Model Horse Shows
  • A special raffle for Adult 3-Day ticket holders only
  • Curated “warehouse finds” boxes in the Virtual Breyer Store (Adult ticket holders only)

I’ve decided I want a refund.  How does this work?

• Any requests for refunds must be made PRIOR to July 8, 2020. After this date, refund requests will not be accommodated.
• Refunds BEFORE JULY 8 are possible, but not until AFTER the event.
• Unfortunately, we are too close to the event to process refunds OR make changes to your account. This includes partial refunds or rollovers.  The deadline for refunds/rollovers was June 1 as posted to the website and ticket page and indicated in several emails and social media posts.
• We can, however, issue you a refund/rollover AFTER July 13^th if you chose to not purchase any BreyerFest items.
  • Your tickets will remain active for the event. Please enjoy the videos and galleries on us for the weekend.
  • If you decide the event is not for you and YOU DO NOT PURCHASE any BreyerFest items, we will process your refund post-event.
  • If you DO PURCHASE any special BreyerFest items, you will forfeit your refund.
  • Customer Service will take a look at your purchases for the weekend before processing refunds. You do not need to do anything further.
• Please contact Customer Service with any questions or for ticket refunds at 1-800-413-3348 or breyerwebstore@reevesintl.com.

Where can I find my Special Run time?

• Log into your BreyerHorses.com account and look under your Order History
• Click on the order # associated with your ticket purchase (keeping in mind that you may have more than one and may have purchased tickets under more than on account).
• You’ll see information similar to this, based on your purchase:

• The Special Run Days and times for this order are Saturday at 3 pm and Friday at 2 pm
• You will have access to the models that are available for you to purchase through the BreyerFest Special Runs page. If you plan to purchase these models, move them to your cart.  They will be safely held in your cart for 24 hours if you’d like to do other shopping. 
• You are not required to purchase the models available to you, but no other models will be made available to you of you opt out of the ones selected.

What happens if I miss my Special Run time?

• You will have access to the models that are available for you to purchase through the BreyerFest Special Runs page for 24 hours from the time of your ticket. For example, if your Special Run ticket time is Saturday at 3 pm (EDT), you will have until Sunday, July 12, 2020 at 2:59 pm EDT to complete your purchase. 
• If you plan to purchase the models available to you, move them to your cart. They will be safely held in your cart for 24 hours if you’d like to do other shopping. 
• You are not required to purchase the models available to you, but no other models will be made available to you of you opt out of the ones selected.
• If you do not complete your purchase within the 24 hours, your Special Run models will be removed from your cart and will no longer be available for you to purchase. Please do not forget to make your purchase within the 24 hour timeframe.

How many trips through the Breyer Store or Fling! Shop can I make?

First some background on the shopping opportunities at BreyerFest:
If we were onsite during BreyerFest, guests would be able to shop in the Breyer Store and the themed pop-up shops (in tents or in Celebration Park) for special souvenir models and swag. On this trip through the store, guests would be able to purchase 1 of each available limited edition item (Store Specials, plush, themed models, crystal, etc.) per trip. 

The same holds true for our virtual shopping. However, this year, the number of “trips” you can complete is based on the number of tickets you have for that day.  So, if you have two 3-day tickets, you can complete/check out twice with Limited Edition items. You can browse as often as you wish, but if you purchase any of the Limited Edition items, it will count as one completed “trip”. 

Please note: Unlike Special Run models, these are not held for you in your cart and are subject to availability. It is highly recommended you complete your purchase as soon as possible if these items are in your cart. As always, the Store Specials and themed products are very popular.

• Limited Edition models from the Store Special Collection and the Fling! Pop-Up Shop Collection are available to ALL ticket holders.
• These models will be in one online store.
• The number of daily “trips” through this online store is based on the quantity and type of ticket a shopper has. If you have multiple event tickets, you will be able to take multiple “trips” through this online store.
• Each completed check-out counts as ONE “trip” through the store.
• As with on-site BreyerFest, these models are limited to one per trip.

We can't wait to see you online next weekend for our Virtual BreyerFest Celtic Fling!  Keep your eyes on the blog in the coming days for more information!